Frequently asked questions

We are a modern mental wellness company getting at the roots of emotional health through preventative technology and professional care.

No, our therapy sessions exclusively take place through an online, HIPAA compliant, video conferencing experience. This approach ensures a broader selection of providers and facilitates faster scheduling turnaround.

Our teletherapy sessions are structured as 50-minute appointments.

You have the flexibility to browse through our extensive list of therapists and select the one that best suits your needs. Whether you prefer to continue with the same therapist or explore other professionals, the choice is yours. Additionally, our Wellness Specialist is available to assist you in finding the ideal therapist if needed.

Our therapists typically have availability within 48-72 hours.

The cost varies based on the method of access. Typically, organizations cover 100% of the cost. If sessions are purchased directly, the average rate is $120 per session.

Certainly. We offer a comprehensive suite of digital tools, including features to track Victory and Setback days, analyze lifestyle factors affecting addiction, educational courses on various addiction types, communities for connecting with others facing similar challenges, and access to professionals for treatment.

Yes, every organization is assigned a dedicated Wellness Consultant who can coordinate with a team of specialists to address various needs, such as monthly challenges, leadership training, addiction intervention, and crisis management.

Organizations receive utilization reports and detailed data breakdowns on the overall well-being of their employees. All data is anonymous, with no specific employee information shared. The data is accessible for review with the Impact Suite Wellness Consultant to strategize and implement effective programs.

No, all user data is securely stored and managed in compliance with HIPAA standards. Your data is confidential and not shared with other organizations.

Yes, individual data is not shared with the organization. Employees and family members can be assured that their personal information remains confidential. Legal requirements may necessitate sharing individual data with certain organizations, and in such cases, clear notice will be provided to affected individuals.